# Support

How to get help, report a message or a person, and delete your account.

## Get help

Email [support@cloudtifact.com](mailto:support@cloudtifact.com). Say what you were doing, what happened, and which app you used (web, iOS or the command-line tool). For how things work, see the [docs](/docs).

Found a security problem? Email [security@cloudtifact.com](mailto:security@cloudtifact.com) instead.

## Report a message or block a person

In a room's chat, open the actions on the message (on iOS, touch and hold it) and choose Report to send it to us, or Block to stop seeing that person's messages.

We review every report within 24 hours and remove content and users that break the [terms](/terms#acceptable-use). You can also report by email to [support@cloudtifact.com](mailto:support@cloudtifact.com): include a link to the room or page and the name of the person.

## Delete your account

In the iOS app, open the account menu and choose Delete account. On the web, go to [Settings](https://app.cloudtifact.com/settings) and choose Delete account. [What deletion removes](/privacy#delete).

## Privacy and terms

[Privacy policy](/privacy) · [Terms of use](/terms)

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Web version: https://cloudtifact.com/support. Other pages: https://cloudtifact.com/llms.txt